" I am the Director representing the interests of a number of investors in companies which together own the following businesses, operating out of the Cube in Birmingham:
" The above branding has been in place since we first invested in 2010/11 and the hotel and restaurant have performed very strongly from the outset. The MPW brand has no doubt helped attract customers to the restaurant and hotel, and the follow-through in terms of service delivery and quality has kept them coming back.
" The businesses were originally managed by a UK management company which was taken over by a large US hospitality management company. During this period, we became increasingly dissatisfied with the service we were receiving in terms of reporting, and despite the excellent top line performance of the restaurant and hotel, we were concerned that costs were not being managed properly.
" Black and White Hospitality Management, the franchisors on the MPW restaurant, who had been supporting the delivery of the revenue through menu development, branding and maintaining service standards, were very supportive in highlighting the shortfalls that were happening further down the P&L account, and in early 2015 we took the decision to engage them to manage the whole site.
" They rose to the challenge – it is one thing to criticise, another to do better yourself and quickly got under the skin of the business, which required a fundamental reorganisation and wholesale change of management. BWHM achieved this without adversely impacting turnover and customer service satisfaction – in fact quite the opposite, these have improved as well, as a result of having increased scrutiny on the business.
" As a consequence, we have a more profitable, more stable business, which in turn means our investor returns are continuing to improve and we have fewer management headaches in the knowledge that Nick, Caroline, Shezan and the rest of the team are on the case. "