Operational Support
A Marco Pierre White franchise offers full operational support from the specification of Standard Operating Procedures, to Mystery Shopping and Brand Audits in order to help our franchisees deliver excellence in terms of customer experience and profitability.
- Standard Operating Procedures (SOPs) for all areas of the business
- Regular Audits including a balanced score card
- Team briefing and communication structure
- Monthly team overview
- Customer feedback and mystery dining
- Suite of templates to support SOPs
- Stocking Lists
- Crockery and Glassware specifications